Chuqui
A brand of The Cocktail Guy Limited
Last updated: Thursday, 19 January 2026
At Chuqui, we’re dedicated to ensuring your premium cocktails, barware and merchandise arrive promptly and in perfect condition. Below is everything you need to know about our shipping and delivery process.
This Shipping & Delivery Policy forms part of our Terms & Conditions.
Once your order is placed, our team will carefully process it within 1–2 business days.
During peak periods or promotional campaigns, processing times may be slightly longer. If this occurs, we’ll keep you informed every step of the way.
Orders are processed on business days only (excluding public holidays).
We currently ship to physical addresses within New Zealand only.
We do not ship internationally
We do not deliver to PO Boxes
Shipping options and costs are calculated at checkout based on:
Your delivery location
The size and weight of your order
Once dispatched, orders are typically delivered within 3–5 business days.
Delivery timeframes are estimates only and may vary due to:
Courier delays
Weather events
Public holidays
High-volume periods
While we do everything we can to ensure timely delivery, we are not responsible for delays once an order has been handed to the courier.
Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details.
Please note:
Tracking information may take up to 24 hours to update
Delivery estimates shown by couriers are indicative only
Some Chuqui products contain alcohol and are delivered in accordance with the Sale and Supply of Alcohol Act 2012 (NZ).
Alcohol deliveries may require signature on delivery
Orders must not be left unattended where minors could access them
Couriers may refuse delivery if age cannot be reasonably verified
By placing an order, you confirm that you and the intended recipient are 18 years of age or older.
If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery and include:
Your order number
A brief description of the issue
Clear photographs where applicable
We’ll work quickly with you (and the courier where necessary) to resolve the issue and ensure you’re taken care of.
If an order is returned to us due to:
Incorrect or incomplete address details
Recipient unavailability
Failure to meet alcohol delivery requirements
Additional shipping or re-delivery fees may apply.
Please double-check your delivery details at checkout to avoid delays.
Wholesale and trade orders are dispatched in accordance with agreed trade terms.
Delivery timeframes are estimates only
Orders should be checked immediately upon receipt
Any damage or discrepancies must be reported within 48 hours
For information about returns, refunds, and remedies for faulty products, please refer to our Returns & Refunds Policy, available on our website.
If you have any questions or concerns about shipping or delivery, please don’t hesitate to get in touch.
Chuqui
A brand of The Cocktail Guy Limited
Email: hello@chuquicocktails.com
Website: www.chuquicocktails.com
We reserve the right to update this Shipping & Delivery Policy at any time. Any changes will take effect once published on our website.
