Chuqui
A brand of The Cocktail Guy Limited
Last updated: Thursday, 19 January, 2026
At Chuqui, we take great care in creating and packing our bottled cocktails, cocktail kits, premium barware and merchandise. We want you to feel confident ordering from us and to know exactly what to expect if something isn’t quite right.
This Returns & Refunds Policy forms part of our Terms & Conditions and does not limit your rights under the Consumer Guarantees Act 1993 (NZ).
If your order arrives faulty, damaged, unsafe, or incorrect, we’re here to help.
Please contact us within 48 hours of delivery and include:
Your order number
A brief description of the issue
Clear photos where applicable
Once reviewed, we’ll work with you to provide an appropriate remedy, which may include:
A replacement
A refund to your original payment method
Store credit (where agreed)
In some cases, we may ask for the item to be returned before issuing a replacement or refund.
Due to the nature of alcohol and food products:
We do not accept returns for change of mind
We cannot accept returns of opened, partially consumed, or tampered products
Products must be stored appropriately once delivered
If a bottled cocktail is:
Faulty
Unsafe
Incorrect
Damaged during delivery
Please notify us within 48 hours of receiving your order so we can make it right.
We want you to enjoy your Chuqui accessories and barware for years to come.
If a non-alcohol item is faulty or does not meet acceptable quality standards, you are entitled to a remedy under New Zealand consumer law.
We do not accept returns for change of mind, including:
Ordering the wrong item
Deciding you no longer want the product
Changes to gifting decisions
Some Chuqui products require specific care to maintain their quality and finish.
Damage caused by:
Dishwashers
Harsh or abrasive cleaning products
Improper use or neglect is not considered a manufacturing fault and is not eligible for return or refund.
Please follow all care instructions provided with your product or listed on our website.
Wholesale and trade purchases are subject to additional conditions.
Wholesale orders are not eligible for change-of-mind returns
Any faulty, damaged, or incorrect items must be reported within 48 hours of delivery
Remedies may include replacement or credit, at our discretion
Refunds for wholesale orders are only provided where required by law.
Where a refund is approved:
Refunds are processed to the original payment method
Please allow 5–10 business days for funds to appear, depending on your bank or payment provider
Shipping fees are non-refundable unless the item is faulty, damaged, or incorrect.
While we always aim to be fair and reasonable, we cannot offer returns or refunds for:
Change of mind
Opened or consumed alcohol products
Damage caused by misuse or failure to follow care instructions
Normal wear and tear
Issues reported outside the timeframes outlined above
To request a return or discuss a refund, please contact:
Chuqui
A brand of The Cocktail Guy Limited
Email: hello@chuquicocktails.com
Website: www.chuquicocktails.com
Please include your order number and relevant details to help us assist you as quickly as possible.
We reserve the right to update this Returns & Refunds Policy at any time. Any changes will take effect once published on our website.
Please see our full Terms & Conditions here.
